Tap, do not type
The first four steps are buttons. The only typing is a postcode and a number, once the person has already decided to ask you.
Five taps, no typing until the end, and the fault scoped before you decide whether to get in the van. The real tool is further down this page.
It asks what you would ask on the phone, in the same order, one screen at a time, so the fault is scoped before you decide whether to get in the van. Tapping beats typing when somebody is holding a towel against a joint, so people finish it. The tap drips stop costing you a callout and an evening.
A contact form asks for a name, an email and a message, then leaves you to work out what the job is. Half the people who land on it at seven in the evening will not bother, and the ones who do send three words and a phone number.
The tool asks what you would ask on the phone, in the same order, one screen at a time. Tapping beats typing when someone is holding a towel against a joint, so people finish it.
The first four steps are buttons. The only typing is a postcode and a number, once the person has already decided to ask you.
Leak, boiler fault, bathroom fit or radiators. Then: is the water off, is the boiler under warranty, what does the fault code say.
One optional step takes a picture of the pipework, the puddle or the display panel. A photo of the fault code beats three paragraphs.
The questions do not only describe the job. They let the wrong ones fall away before they turn into a call at half nine on a Sunday.
Every one of these is a callout you would otherwise have driven to.
The tool below is set to the drainage version so you can play with the real thing. Yours comes with leaks, boiler faults, bathroom fits and radiator work on the buttons, and asks whether the water is off.
Tap the closest match.
An honest answer helps with scheduling. Same day on emergencies.
Helps us work out the likely drain layout.
Optional. A shot of the standing water or the open chamber tells the engineer a lot.
Used only to scope the quote. Nothing is sent in this demo.
In a real build this lands in the engineer's inbox.
The engineer will reply within one working day. That is what your customer would see.
ReferenceNew lead in your inbox.
Nothing is sent here. It is a working demo of the tool we build into every site.
Hemsley Building Services, Wakefield
Open it and use it the way your customer would.
Open itLive now
The version above is the real tool with sending switched off. This is the same thing on a live client site, a building firm in Wakefield rather than a plumbing one, where the lead does land in the owner’s inbox.
No. It is part of the build on every site we do. There is no separate licence and nothing monthly for it at the sale.
It is there to stop that. The tool asks the fault, the urgency and for a photo before it lets anyone press send, so the ones that reach you are worth driving to.
Every enquiry arrives as an email and a message you can read between jobs, with the postcode, the fault and the photo in it. You ring back knowing what you are ringing about.
Yes. Drop a service or add one and we change the step, usually the same day under the care plan.
We build the plumbing site with the tool wired up, send a test lead, then send you the link.
Our own homepage scored 99 out of 100 on Google’s mobile speed test on 15 September 2026. Run the test yourself.
This page is one job on one trade. The two below are the wider picture: the service on its own, and the full site we build for plumbers.
Tell us the jobs you want more of and we send you the link.
WhatsApp: 07833 228973